Business/IT alignment is one of the most frequently addressed issues of IT/IS management. It deals with the harmonization of business goals and IT goals on all organizational levels through appropriate decision structures, governance mechanisms and organizational processes. IT governance, the term defined by P. Weill and J. Ross (2004) as “specifying the decision rights and accountability framework to encourage desirable behaviour in the use of IT” constitutes nowadays the most holistic and systematic approach helping to solve the problems connected with supporting business with IT in the organizational context. This track is aimed at presenting the latest developments and research related to IT governance presented from both business and academic perspectives.
Topics of interests include, but are not limited to:
- Business/IT alignment modelling and models
- IT/IS strategy formulation
- Corporate architectures
- IT/IS audit and control
- Service science
- IT/IS value delivery
- IT/IS risk management
- IT/IS performance measurement & benchmarking
- IT resources utilization
- IT/IS outsourcing
- IT/IS compliance
- IT governance frameworks i.e. COBIT/ITIL/ISO 38500 etc.
- Quality of Service (QoS) and Quality of Experience (QoE)
Gianluigi Viscusi, École Polytechnique fédérale de Lausanne (EPFL), Switzerland